Your rights as a ‘Consumer’

In the United Kingdom, consumers are granted legal protections, especially concerning debt-related matters. If you believe creditors have treated, you unjustly or subjected you to harassment or with high pressure collection practices or not followed the correct procedures in any way it’s possible your rights have been violated. These rights are designed to ensure fair treatment and protect individuals like yourself from unfair practices. If you find yourself in such a situation, it’s crucial to seek advice and support from legal experts who can guide you through the process and help you assert your rights effectively, restoring balance and fairness in your financial dealings.


it is crucial to fully comprehend your legal rights and take necessary actions to safeguard them, especially concerning debt matters. Never make payments to a company demanding money unless you are absolutely certain they can prove your indebtedness.

Remembering a loan or credit card usage does not guarantee legal compliance by the lender or justify a claim made against you. Protecting your consumer rights against exploitative creditors debt collectors and debt buyers can be challenging. Fortunately, we here at FNK Legal offers reliable legal guidance. We ensure your interests are safeguarded, providing expert advice to navigate these complexities and protect your rights effectively. .

Your protections under ‘UK’ law

Under UK law, Consumer Credit is regulated by the Financial Conduct Authority, which falls under the purview of the Treasury, which is responsible for the UK’s financial system. The Consumer Credit Act, a pivotal piece of legislation enacted in 1974 and subsequently amended to offer increased protection to consumers. This Act governs various aspects of consumer lending, outlining creditor obligations when lending money and collecting debts, as well as procedures for resolving consumer disputes. It grants consumers specific rights during borrowing transactions and encompasses a wide array of credit types, such as credit cards, personal loans, payday loans, store cards, ‘Buy now, pay later’ agreements, catalogues, hire purchase agreements, guarantor loans, peer-to-peer lending, and certain secured loans. Notably, mortgages, credit union borrowing, and utility meter agreements are exceptions not covered by the Act.

So, what is included in the Consumer Credit Act?

These laws govern credit card transactions and grant consumers various rights and protections when entering hire or loan agreements. The Act establishes regulations for the content and format of credit agreements, methods for calculating annual percentage rates of interest (APR), and the mandatory information consumers must receive before entering such agreements. It outlines procedures for events like payment default, agreement termination, and early settlement, as well as guidelines for credit advertising. The Act also outlines cooling-off periods, explaining consumers’ rights to cancel agreements. Additionally, companies must assess creditworthiness based on accurate financial information, ensuring fair lending practices. If lenders fail in fairness, consumers may dispute payments and seek compensation. Prior to a regulated agreement, documents must detail the agreement’s nature, creditor identity, and any intermediary information, alongside crucial financial details provided in a separate document named ‘Pre-Contract Information.

How we at ‘FNK Legal’ can help

The Consumer Credit Act 1974 safeguards debtors by outlining protections. Failure of the original lender or debt purchaser to comply with its provisions can render credit agreements unenforceable, leading to the loss of entitlement to interest and penalty charges when in breach. “The Consumer Credit Act 1974” is designed as a shield for consumers.

Any companies purchasing debts must validate their authority to enforce these debts under the relevant Act if they decide to take legal action against the client. In its absence the rightful ownership becomes unprovable. The law is clear on these matters.

At FNK Legal, our dedicated legal experts are committed to providing you with consumer rights advice and representation. We understand that navigating debts can be overwhelming, and that’s why we’re here to guide you through the process.